FAQs

We aim to deliver all items as rapidly as possible wherever you are in the World, and generally dispatch items that are in stock in the UK, within 48 hours. Currently, the majority of our stock is in the UK so your orders should be with you within 10 days. Do, however, please let us know on +44(0)1803 833 070 or enquiries@justemoi.co.uk, if you have a specific delivery date in mind. Packages are sent by Royal Mail or Courier, and will require a signature upon receipt.

IF THE DELIVERY ADDRESS IS IN THE UK

UK Standard Delivery is currently free for all orders over £125. For orders under £125, we charge £3.95.

UK Next Day Delivery is £10.00, and covers orders made before 2 p.m. from Monday to Friday providing the items are in stock. Next day orders made after 2 p.m. will be dispatched the following day, and orders made after 2 p.m. on Saturday and Sunday, will be dispatched on Monday, or the next normal working day.

If you need to be absolutely sure of your next day delivery, please visit our Express Delivery category, which lists what's available for Next Day delivery, and filters down to brand, size, colour and more.

IF DELIVERY ADDRESS IS NOT IN THE UK

We ship to all regions of the world in Sterling, US Dollars or Euros. The international shipping charge for Europe is £15.00, irrespective of the size of order; and £20.00 for other International orders.

Deliveries to Europe normally take up to a week. Other countries do of course depend on location, but we usually manage to ensure parcels reach our customers within about 10 days of dispatch.

All delivery options can be selected at checkout.

Next day delivery is UK only, and for orders made before 2 p.m. from Monday to Friday providing the items are in stock. Next day orders made after 2 p.m. will be dispatched the following day, and orders made after 2 p.m. on Friday or on Saturday and Sunday, will be dispatched on Monday, or the next normal working day.

If you need to be absolutely sure of your next day delivery, please visit our Express Delivery category, which lists what's available for Next Day delivery, and filters down to brand, size, colour and more.

If you need to be absolutely sure of your next day delivery, please visit our Express Delivery category, which lists what's available for next day delivery, and filters down to brand, size, colour and more. You can also find an Express delivery collection under each of our three categories: Lingerie, Swimwear, Nightwear.

We will send you a tracking code when we confirm that your order has been dispatched. You should be able to click on this and be taken straight to Royal Mail where confirmation of collection and dispatch will be provided. This will re-assure you that your parcel is on route to you.

If your order is delayed beyond the terms made when you placed the order, we will notify you immediately to discuss the best options for you.

Alternatively, you can call or write to us to discuss any unexpected delays as soon as you wish. Tel: +44 (0)1803 833 070, E enquiries@justemoi.co.uk.

It is also worth checking your tracking number with the Royal Mail to get an indication of status.

We ship to all regions of the World in Sterling, US Dollars or Euros. The international shipping charge for Europe is £15.00, irrespective of the size of order; and £20.00 for other International orders.

Deliveries to Europe normally take up to a week. Other countries do of course depend on location, but we usually manage to ensure parcels reach our customers within two weeks of dispatch.

All delivery options can be selected at the checkout.

Our returns address is : JUSTE MOI, 6 Foss Street, Dartmouth, Devon, TQ6 9DW.

We hope you will be completely satisfied with any product purchased from Juste Moi. However should you wish, you can return it for any reason within 28 days from the date of dispatch (full priced items) or within 7 days of receipt (sale items) for a full refund or an exchange, provided that:  the Goods are returned to us in 'as new' condition i.e. unworn, unused and unwashed with all labels, tags and packaging intact, and together with the Returns Form. If the Goods are not returned to us within 28 days (7 days for Sale Items) of your receiving them, but are able to deliver a Certificate of Postage which confirms that you sent them to us within this period, please do this.

The delivery cost is free for all orders of £125+, and £3.95 below this amount, but the return postage cost is your responsibility. We are unable to refund the postage cost of returns. We will of course refund the value of the items returned within the timelines and requirements set out above.

Customs/Clearance Fees

International returns that incur a customs/clearance fee will be the customer's responsibility, and will be deducted from the refundable amount.

Whilst we generally process refunds within 48 hours of the day they arrive with us, please allow up to 14 days for your refund to be processed. However, please do contact us if you particularly require a refund to be made rapidly.

Whilst we generally process refunds within 48 hours of the day they arrive with us, please allow up to 14 days for your refund to be processed. However, please do contact us if you particularly require a refund to be made rapidly.

We can exchange your 'as new' product for another item or for a credit note providing we are aware of this requirement within the normal returns period of 28 days, or 7 days for Sale items. If you wish to check availability of stock, or you need your exchange quickly, please contact us on +44(0)1803 833 070 or enquiries@justemoi.co.uk. For returns of items we do not regularly stock, we will exchange your product for another item or credit note. We are unable to refund these items. For cancelled orders, an amount of £4.50 will be deducted from the refund amount to cover administrative costs. For items returned which were ordered during a promotional offer linked to a minimum spend, the terms of the offer remain valid on items kept, so this may result in any original discount being voided. This information does not affect your statutory rights. 

We hope you will be completely satisfied with any product purchased from Juste Moi.

Returns

However should you wish, you can return an online order to the boutique for any reason within 28 days from the date of dispatch (full priced items) or within 7 days of receipt (sale items) for a full refund or an exchange, provided that:  the Goods are returned to us in 'as new' condition i.e. unworn, unused and unwashed with all labels, tags and packaging intact. For items returned which were ordered during a promotional offer linked to a minimum spend, the terms of the offer remain valid only on items kept, if they still qualify. We do not take returns of purchases made in the boutique, as we prefer to ensure items here are fitted to both our and your satisfaction.

Exchanges

Alternatively, we can exchange your 'as new' product for another item or for a credit note, whether purchased online or in the boutique. For returns of items ordered especially for you, and which we do not regularly stock, we will exchange your product for another item or credit note. We are unable to refund these items.

This information does not affect your statutory rights. 

We accept payment in UK Pounds Sterling, $US and Euros. IOtherwise, if you are purchasing from outside the UK, your card company will convert the Sterling price to your local currency. We accept payment by all major cards.

Your card will be charged as soon as you place the order. However we do provide a pre-order facility when an item is not immediately available, so that if we are not able to deliver an item to you within 10 days (and often considerably less), you have the option to pre-order it. Importantly in this instance, you make payment only when the item is in stock, and available for you. We will confirm as soon as it arrives with us, in order for you to complete your purchase. When you process payment for your order on this website, you are offering to purchase from us. We accept the order when we dispatch to you. Further details about contract law can be found in our Terms & Conditions.

There is no need to set up an account. We understand that you may prefer to check out as a guest. However, if you are likely to visit us more than once, whether online or instore, having an account will help in all sorts of ways: it will be easier for you to check the status of or track your order, and review your order history; we will have a record of the sizes you have purchased, your preferred billing and delivery addresses, and your loyalty points - all of which you can also see. This all helps us to ensure the information we send you is as appropriate as possible, and the experience you have with Juste Moi is as delightful and efficient as possible.

Simply click on 'forgotten your password?' in your account, and you will receive a link to create a new one.

You can change your personal details in your account, which can be accessed via the 'person' icon on the top right of the site. You can change or delete your address and your name, and you can add more than one address if you wish.

We are working on the final details of our INDULGE loyalty scheme, which will be up and running within the next few weeks. We'll let you know the details as soon as we can.

INDULGE, our loyalty scheme has been built with pampering in mind. We'll let you have more details very soon as we plan to launch it within the next few weeks.

Of course. We have a detailed section covering Size and fit, Fitting guide, which should tell you all you need to know about measuring and fitting if you are unable to make it to our boutique. If this doesn't quite provide you with everything you need, please do let us know by 'phone or email, and confirm what's missing and what you need help with.

Here are three easy questions to help you spot if your bra fits correctly: 1) After wearing your bra for a while, when you stand side-on and look in the mirror. is the back of your bra in a straight line around your body? 2) Do your breasts fit neatly into the cups and feel supported without a ‘double boob’ effect? 3) Does the underwire at the side of your bra fit neatly around your breasts, rather than sitting on (or worse - digging into) breast tissue?

If you answered NO to any of these, you are likely to be in the wrong bra. Follow our Fitting guide to find out in just 5 minutes the correct size for you.

Yes we think it’s incredibly important to ensure your swimwear fits as well as your lingerie. We suggest that until you know exactly what you would like, you start with all our swimwear and filter until you reach what you're really after. To do this, go to the SWIMWEAR dropdown menu at the top of any page, and select as much or as little as you wish from the filters, until you find your preferred style and fit. If you can't find exactly what you're looking for please get in touch as we may be able to find and/or order for you. Tel +44 (0)1803 833070, or email us at enquiries@justemoi.co.uk

Not sure which swimwear is the right choice for you? Don’t worry. We’ve put together this comprehensive guide to swimwear which will help make you look and feel fabulous, whatever your shape and size! If you still have a problem finding what you fancy, please do contact us and let us know more about what you're after. We will do our best to try and help. Tel +44 (0)1803 833070, or email us at enquiries@justemoi.co.uk

You have three options. 1) If you want something rapidly, find the 'Left it late' button towards the bottom of the product page, and look for EXPRESS DELIVERY. You can also find Express delivery in the LINGERIE, NIGHTWEAR and SWIMWEAR categories via the dropdowns at the top of the page. Here, you can filter to brand, style, size etc and hopefully find something you like. There is plenty of choice here too! 2) If this is the only style, colour and size you are interested in, contact us and we will see if it's possible to order it for you. To do this, you can send us a message by clicking on the 'Your size out of stock' box on the product page, and completing the details requested. 3) Finally, you can always call or email us with your questions and we'll do our best to help. Tel +44 (0)1803 833070, or email us at enquiries@justemoi.co.uk

Your Lingerie is luxurious, and both delicate and strong all in one. It is worth caring for, as this will ensure you can enjoy wearing these beautiful pieces for longer. In the first instance, you should always read the instructions on the label and follow this advice. You can of course follow the tips below unless the label states otherwise.

• Wash only when needed. You can wear a bra more than once!
• Wash by hand
• Use cool water (max 30°C) and a mild detergent designed for delicates. We recommend using SOAK, a rinse-free product that we stock and is perfect for even the most delicate lace pattern.
• Let your lingerie (and swimwear, too) soak in this for a maximum of 15 minutes
• Allow washed garments to dry lying flat
• Put your garments away only when completely dry – no ironing!

We recommend replacing your bra every 6-9 months dependant on wear. Often you will be able to tell if it is time to do so, but here are the 3 tell-tale signs that you may need to replace your bra.

• You can’t tighten the underband around your torso enough
• The bra has lost shape and form and no longer feels supportive
• The bra looks and feels worn. There may be damage to hooks and the underwire

If this is the case, visit the Bras section here, and see if there's anything you would like as a replacement. It's also worth checking your size to ensure that is still correct. Our Size and fit section can help you with this: Fitting guide.

Your Swimwear is stunning, relatively expensive and definitely worth caring for, to ensure you can enjoy wearing it for longer.

In the first instance, you should always read the instructions on the label and follow this advice. You can of course follow the tips below unless the label states otherwise:

• Avoid wearing swimwear you want to make last in the sauna or jacuzzi
• Avoid excessive contact with chlorine and sunscreen 
• Rinse swimwear after each use with clean water at the recommended temperature (usually up to 30°C) using a mild liquid detergent. We recommend using SOAK, a rinse-free product that we stock and is perfect for swimwear
• Allow washed garments to dry lying flat
• Put garments away only when completely dry – no ironing!

Your garments are luxurious, and whether silk, lace or embroidered tulles, they are worth caring for, as this will ensure you can enjoy wearing these beautiful pieces for longer. In the first instance, you should always read the instructions on the label and follow this advice. You can of course follow the tips below unless the label states otherwise.

• Wash only when needed. You can sometimes wear a silk piece more than once!
• Wash by hand
• Use cool water (max 30°C) and a mild detergent designed for delicates. We recommend using SOAK, a rinse-free product that we stock and is perfect for even the most delicate lace pattern.
• Let your silk (and lingerie and swimwear, too) soak in this for a maximum of 15 minutes
• Allow washed garments to dry lying flat
• Put your garments away only when completely dry – no ironing unless essential, and even then very carefully with little heat and a thin fabric between iron and silk!

Our products are sourced from the finest lingerie and swimwear brands in the World. Most of our lingerie suppliers are French and have a real expertise after many years in the Lingerie making industry. The finest quality materials are important to us, crafted to ensure they make you look and feel fabulous. Our brands are all developing and producing fabrics and processes which work towards the global mission of environmental safety.

We open from 10am-5pm Monday to Saturday, and we close on Sundays other than occasionally during Festivals in the Summer months. We can open specifically for apoointments at other times of the day.

The boutique is based in Dartmouth, Devon and there is a convenient car park just around the corner, though it does get very busy in the Summer!

We are Juste Moi at 6 Foss St, Dartmouth, Devon, TQ6 9DW. Tel +44 (0)1803 833070, or email us here enquiries@justemoi.co.uk.

Juste Moi is based in Dartmouth, Devon, where we run a boutique in a lively, centrally located pedestrian street. There is a convenient car park just around the corner, though it does get very busy in the Summer!

We are Juste Moi at 6 Foss St, Dartmouth, Devon, TQ6 9DW. Tel +44 (0)1803 833070, or email us here enquiries@justemoi.co.uk.

You don’t need to book an appointment, but we find it a satisfying way to work both for you the customer, and our fitting team, as we can discuss your needs, sizes and preferences beforehand in order to be prepared for the fit appointment. We can also offer more hours and provide a personalised service.

If you would like to make an appointment, please call us on +44 (0)1803 833070, or email us here enquiries@justemoi.co.uk.

Yes we do. If you would like to make an appointment or discuss your options, please call us on +44 (0)1803 833070, or email us here enquiries@justemoi.co.uk.

Yes we do. If you would like to make an appointment or discuss your options, please call us on +44 (0)1803 833070, or email us here enquiries@justemoi.co.uk.

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