We aim to deliver all items as rapidly as possible wherever you are in the World.
UK Delivery is currently free for all orders over £75. Orders under £75 will be charged at £3.50. We ship to all regions of the world in sterling, US dollars or euros. The International shipping charge is£10, irrespective of the size of order.
In the UK, Juste Moi provides free delivery on one exchange per order over £75. After this, there will be a minimum charge of £5.00 to cover postage and administrative costs.
We also offer next day delivery at a cost of £10.00. This delivery option can be selected at checkout.
If you would like to ensure your product is in stock for next day delivery before ordering, please contact us to check on firstname.lastname@example.org or 01803 833 070. Alternatively, we will be in touch as soon as possible if the item is not in stock for immediate delivery.
Next day delivery is on orders made before 2 p.m. from Monday to Friday providing the items are in stock. Next day orders made after 2 p.m. will be despatched the following day, and for orders made on Saturday and Sunday, will be despatched on Monday.
Otherwise, subject to availability and under normal circumstances, deliveries to the UK will be made within 5 working days. In the event that goods are not in stock but are in stock at the manufacturer, delivery will normally be made within 14 days. In most cases the goods are despatched via Royal Mail on the next working day. Any orders placed on a Saturday or Sunday will be despatched the following Monday if in stock.
In the event that an item is out of stock and cannot be delivered from the manufacturer within the usual timescale, we will contact you to discuss the situation, and provide a refund if required.
For online orders, your order number will also be your returns number. Please package the goods in suitable packaging and mark the outer box or envelope clearly with your returns number. Goods will not be accepted without a returns number. For telephone orders, please contact us for a returns number.
In the interests of high customer satisfaction and other than items purchased in a sale or clearance sale, we are happy to exchange or refund garments purchased over the internet provided they are returned to reach us within 14 days of receipt of goods. Items purchased at a discount or in a sale may be exchanged only. For hygiene reasons, goods will only be accepted back for credit or exchange if clearly unused and with all labels intact .Damaged goods must be reported by phone on receipt. Customers must have a returns number before any goods can be returned. Goods only with a valid returns number marked on the outer packing will be accepted. Items purchased at sale and clearance prices can be returned for a credit note.This does not affect your statutory rights.
Items purchased in a sale may be exchanged only.